The Kaizen Event Planner is a practical how-to guide for planning, executing, and sustaining rapid improvements in office, service, and technical environments. Geared to continuous improvement professionals and leadership teams, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and creating a culture with an integrated focus on customer value, quality, cost, and service.
Coupled with a CD containing 15 interactive standard work tools for planning, executing, and sustaining rapid improvements, the book highlights the key success factors for holding Kaizen Events in non-manufacturing environments.
It also introduces Metrics-Based Process Mapping – a tactical-level mapping tool that enables process designers to make effective, data-based decisions regarding waste elimination – and measure the success of their improvement efforts.
The book provides a step-by-step approach for:
- Creating a Kaizen Event Charter
- Planning Event logistics
- Communicating the right information to the right people at the right time
- Facilitating the Event to assure full implementation within the Event itself
- Measuring and reporting the organizational impact of improvements made
- Sustaining the gains